Our Team

Meet the professional team at
ABA Therapy Billing and Insurance Services

Everyone here at ABA Therapy Billing and Insurance Services is passionate about having a Helper’s Heart!


With over 40 employees nationwide and a partnership with a healthcare attorney who specializes in ABA, our Helper’s Heart pushes us to be the best we can be at all times.


Meet our team leaders, below, who strive to exceed your expectations every day.

Emily Roche, Director of Services

Emily Roche

Director of Services

Emily brings a range of experience in working with ABA providers and insurance companies and has navigated contracting, appeals, and negotiations across multiple payers and states. As Director of Services, she currently oversees the contract, credentialing, eligibility verification, and authorizations for ABA Therapy Billing and Insurance Services.

Emily is motivated every day by the thought that her work is helping children access ABA services and assisting families in getting that care covered. In joining our team, Emily hopes to become an even stronger advocate for both families and providers needing help in other states with both private insurance and Medicaid.

She participated in efforts to expand the Colorado state mandate in 2015 and worked with Medicaid in Colorado to get some of the first providers enrolled in the state. Emily has a Bachelor’s in Business Administration from Gonzaga University and is currently pursuing a Masters in Health Care Administration at University of Colorado.

Location: Denver, Colorado

Michele Robinson

CEO / Owner

Michele Robinson grew up in her career cutting her teeth on Accounting and quickly learned that the basic principles of Accounting apply across all industries. She developed a keen sense of controls, checks, and balances and was able to successfully manage large teams of accounting staff in meeting and exceeding goals for all levels of back office functions. Her natural desire to help others makes her a go-to leader and trainer for employees, executives, and colleagues she has worked with.

For the last eight years, Michele has focused her career in ABA Therapy billing and insurance funding sources, supporting the provider just starting out through the large ABA agency flourishing with multiple providers, clients, and funding sources.

Her career experience is applied to her own teams that are acting as your back office staff to ensure the most efficient and effective disciplines. Additionally, her software background puts her company in a position to blend with your team by using the software you have chosen to use to manage your practice.

Location: Ogden, Utah

Michele Silcox, Chief Executive Officer / Owner
Michael Robinson, Chief Operating Officer / Owner, ABA Therapy Billing and Insurance Services

Michael Robinson

COO / Owner

Michael Robinson is the Operations Director and Owner of ABA Therapy Billing and Insurance Services. Working in the wind turbine industry for 10 years gave Michael the opportunity to grow his skill sets for reading people, troubleshooting, and the communication of thoughts and ideas, that there is a time to push back and a time to be soft, a time to speak and a time to listen. For the last 7 years, Michael has worked in all aspects of ABA back office support including billing, collections, and HIPAA requirements. He has also worked with contract negotiations with insurance companies and performed authorizations. Michael enjoys working with his team and is ready to meet and exceed your expectations and help with any needs that you may have. Michael and his sister were both born in Denver, CO where they lived a short time before moving and being raised in Fresno, CA.

Location: Olive Branch, Mississippi

Elaine Darnall

Claims Management Director

Elaine Darnall joined ABA Therapy Billing and Insurance Services in February of 2016. Before joining ABA Therapy Billing and Insurances she owned a small business in the pet services industry for 6 years. Prior to that Elaine worked at CalChamber for nearly 9 years in the accounting department. In her role as Staff Accountant, she performed a wide variety of duties including full cycle accounting, bookkeeping and financials, including bookkeeping and accounting for Governor Schwarzenegger’s travel account, along with 13 other CalChamber entities, as well.

Elaine brings with her more than 25 years of management and accounting experience with a strong emphasis in the areas of financials, auditing, customer service, budget analysis, team training, bank statement reconciliations and cash management.

In her personal time, she enjoys spending time with her family, reading and day trips to the ocean, mountains and lakes.

Location: Roseville, California

Julie Hernandez

Director of Operations

Julie is passionate about efficiency and fiscal management. She joined ABA Therapy Billing and Insurance Services in June of 2016. She is involved in developing and implementing policies and procedures to improve account management and customer service. She has a background in small business development and operations, Human Resources, and customer service. She believes that with great internal processes, we can provide our clients with the best customer service in the industry.

In her free time, she loves reading, photography, spending time with her six children, and exploring the beautiful mountains in Flagstaff, where she resides.

Location: Flagstaff, Arizona