Michele has been such a wonderful resource for us. We are in a state that insurance does not cover ABA therapy but we have families whose policies are out of state. It has been very difficult to navigate and try to figure out when we have absolutely no information to go on. Michele has answered every question (there have been a lot) and has gone way above and beyond for us. She is so knowledgeable and helpful. I am extremely grateful to her and that I found her site.
Michele and her team have been an invaluable resource. They are so helpful and very quick to respond. Being a sole provider just launching into a small group has been tough but Michele and her team have helped me tremendously with navigating the insurance process. I wished I had known about them when I first started my company two years ago, it could have saved me lots of time and money lost through denied contracts and claims.
You and your team are fabulous and I'm very appreciative of all you have done thus far!
Michele, thank you, and your team, for being so patient with us and making us always feel important. Even though we are a small start up agency, your team is always ready to assist us. Dealing with insurance companies can be overwhelming for a new agency, we have so many issues and questions, and we constantly email back and forth. Your knowledge is exceptional, you put us at ease, we are confident that we are in good hands....We only wish that we would have found your agency from the beginning, and not wasted valuable time with other inefficient billers. Again, thank you for all your hard work, dedication, and professionalism.
As a new company providing ABA services we knew we wanted to outsource our billing services right away. There was more than just billing for the services. Take your new patients basic information and let Michele’s team take it from there. There was no time when billing was inaccurate or billed too late which was paramount to our cash flow. Following up with insurance companies on claims processing or authorization issues, interpret the hours requested into ever changing codes and units, aging reports, hours left per authorization period, statements mailed/emailed to beneficiaries are just few items that are allowing us to spend more time on the clinical side of the company and improve the quality of the services we provide. Thank you for the role Michele’s team is playing alongside.
We've had the pleasure of having Michele take care of our family billing. She is a wonderful, caring individual who really gets to know her clients and makes sure things are in order. Whenever we've had a question or concern involving our insurance, she has been quick and thorough and an absolute pleasure to work with. We are thankful to have her helping us through the maze of the insurance world.
Michele and her staff are the best! They are a great addition to our team!
Michele was able to answer my questions immediately and in a manner in which I could understand. Without her valuable input, I was struggling to figure out exactly how to start working with the insurance company. She provided me with exactly the information I needed and was respectful of my time. If needed, I will definitely plan to contact Michele again and would highly recommend her.
Hey Michele - I just wanted to send you a quick message and thank you for starting the ABA billing and insurance group and donating so much for your time to answer questions. I have been in the field for 13 years and while most everyone is willing to offer advice, only a handful have been willing to share the details of the secrets they have discovered. With the growth of the field comes growing pains and it's so refreshing to see someone willing to share their knowledge and support those looking to grow as well. Thank you for being an ambassador for the field.
Our organization is new to providing insurance-based services and when we first started, we found ourselves spending hours on the phone with insurance carriers, managed care providers, and endless customer service representatives, trying to figure out the complexities associated with becoming in-network providers and billing on behalf of our families for services we provide. Then, we found Michele and have since been able to spend that time serving our clients and families. Michele goes above and beyond to ensure that we are informed, that our business is running efficiently, and that we are providing our families with the most up-to-date information and service possible. She is accessible, knowledgeable and clearly passionate about the services she provides. Michele is in constant communication with members of our billing and clinical departments and is always quick to respond to our questions, both thoroughly and patiently. Her expertise runs much deeper than billing management; she’s been an asset for us across the entire spectrum in terms of insurance-related services. She is now an invaluable and irreplaceable member of our team and I couldn’t recommend her services more!
Michele and her team are professional, consistent and reliable. I get quick responses to all of my questions and am provided ongoing updates without asking. I'm so thankful I can trust my billing needs with a group I respect and feel so confident in. It allows me to put my focus where I want and need to: kids and families.
We are a small non-profit who has been lost in this process of getting our credentialing since last fall. We signed up with Michele a few months ago and have been so pleased with her service. She is affordable and has worked with us to meet our individual needs. A big shout out to her organization!
Robinsons and Associates has been nothing short of fantastic! When I opened my own practice in 2015 I did the first few months of billing on my own. It was confusing, time consuming, stressful, and just a total energy drain. Even though I had very few clients I decided to give Michele a try. Worth. Every. Penny. Now I have more time to focus on clients and building a business instead of pesky insurance companies. Highly recommended!!!